Customer service is a huge part of any business, but especially so for cable and satellite companies as they deal with not only television, but often times internet and phone as well. Poor customer service reflects badly on a company and has led 2 out of 3 customers to switch service providers. Many of these providers are making a move to social media networks like Facebook and Twitter to handle issues as they arise.
All of that being said, the folks at ClickSoftware were curious to know how something like Football season effects TV viewers and the cable and satellite industries. Check out the infographic below to learn more.
