Customer Service in Social Media

Written on December 26, 2012 – 2:11 pm | by Brian Wallace |

We live in a world where everyone wants instant gratifcation. So it makes perfect sense that customer service has migrated to social media. Any issue you are having with a product or service is just a tweet away, rather than sitting on the phone on hold for 20 minutes.

The infographic below presented by Click Software provides a deeper look into how businesses are using social media for customer service.

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