With us today is the Daniel Honigman, part of the social media team that’s responsible for Colonel Tribune, a persona formed for the Chicago Tribune. Thanks for joining us.
1- Give us some background about yourself.
My background is in reporting and traditional journalism. Right now, I work as a social media strategist for Tribune Interactive (Los Angeles Times, Chicago Tribune, Baltimore Sun, etc.), where I work on ways to build local and national communities around our content. I also help evangelize the use of Web 2.0 tools in the newsroom.
2 – What was the aha moment at Tribune that lead to the establishment of the Colonel? Is the team full-time dedicated to social media, or is it incorporated with other duties?
When I started with the Chicago Tribune, I looked at people’s touchpoints with the digital brand, and I saw that while there were some traditional ways people could reach the paper, including via e-mail, there was nothing to inspire the local digerati, really.
I thought about Facebook pages, YouTube pages and Twitter, and seeing that someone had already reserved @ChicagoTribune on there — it was an RSS feed — Bill Adee and I decided to create something, and we settled on Robert McCormick, an historic figure in Tribune lore. We built out a persona for the ChicagoTribune.com and, all of a sudden, we had our Colonel.
3 – Is this a fad? Surely there’s a beginning and end to things, but as web ambassadors, does social media seem like a worthy investment for the Chicago Tribune with long-term benefits?
From what we’ve seen, just from a traffic perspective, social media is worth the effort. But I believe that for local news organizations, it’s essential to create one-on-one connections with people in your market. But social media is something that all mainstream media should embrace, because it’s only going to get tougher and more cluttered out there.
4 – How does The Tribune use social media, and do you see it as a threat to your business? Many fear that blogging killed the journalist. Your thoughts?
It’s not a threat to the business. Traditional media has sold on a CPM model, but for mainstream media to survive, it has to think outside the box. As an industry, look for more aggregation.
But for newspapers to survive, they need to ratchet things down for a bit. If anything, blogging has been a shock to the journalism system. But journalists still have skills that many bloggers just don’t have: access and accuracy. They just need to embrace the 24-hour news cycle and, I believe, be format-agnostic.
5 – You’ve had some successes through social media, such as being able to report a bomb threat. Care to elaborate on the experience or share some others?
Just having a line to the social space can bring you all sorts of information that you may not have had before through traditional channels. As reporters cultivate their beats in real life, social media can help them tap into sources and audiences they never knew existed for their work.
The reason the Colonel got the tip, however, is that he has the reputation of a man who knows what’s going on. And if he doesn’t, he can try to find out. Not many people have that sort of connection with their hometown newspapers.
6 – What has the Chicago Tribune’s social media team found to be the best ROI sites for it’s efforts? What sort of strategies seem to work the best/least?
When we find them, we’ll tell you. The great thing about social media is that there’s no one right way to do it. Everyone’s feeling their way around the space right now, and it’ll probably continue to be that way for a while.
7 – Do you use any tools to monitor people submitting their articles to social media? How do you attempt to monitor your brand in social media?
Metrics are the Holy Grail of social media. Right now, I look at referrals, number of friends in different networks, number of brand mentions in different spaces, some direct feedback and the amount of conversation going on — both about the Chicago Tribune and about Colonel Tribune.
8 – Have you had any negative backlash from the self promotion? Example – when looking at the Colonel on Digg, 9 of the last 10 submissions were Chicago Tribune articles. We’ve seen in many cases that if a Digg user only submitted stories from a single source to which they are clearly connected, they would be flagged as a spammer, even if it was Techcrunch, Cracked or Ars Technica. In fact about the only person who can get away with submitting all his own content is Kevin Rose. Comments?
The thing about anything in social bookmarking sites is that if your content is good, it has a good chance get popular. Period.
But it’s not just about the content; you have to find other ways to contribute to these online communities, whether it’s submitting outside content, commenting on other stories or sharing other stories. It’s important to bring something else to the table and to show you’re willing to be a part of the group.
9 – Ok, so who would win in a fight – Colonel Tribune or Colonel Sanders?
Funny story: My girlfriend Mollie’s grandfather opened the first KFCs here in Chicago, so he and Colonel Sanders were good friends, actually. But I still think Colonel Tribune would win. Colonel Tribune has a pretty big posse, you see.
IBM was well known for having golf course privileges for its employees. Quite a perk, right? Well it paid off for IBM, as it kept employees going on talking shop on the golf course.
Enter social media. Corporations and draconian IT departments out there often block many or all social media sites from employee consumption. Question is, is this really the right way to approach this? Or rather, should companies embrace their employees natural want for social media.
Zappos is one such company that comes to mind for me when thinking about someone doing it right. Twitter.zappos.com shows over 400 of their employees and what they are doing. I’m a big fan of this approach:
Does it make sense to turn off social media on your employees? Perhaps its a trust factor. My opinion: if you trust them enough to run your business, they should be able to have a social media outlet. And if you are proactive and support it as part of your business culture, then viola! – you now have a social media team in house (at least part of the way there).
Infoworld just had a great perspective on this issue:
The primary value of a social network is the aggregation of people on it. Block your employees from getting on a network, and you block their access to developing a far-flung group of people who can act as free advisers, leads for new businesses, or prospective new hires.
“If you’re isolated, you’re of no value to a manager,” says Tom Hayes, author of “Jump Point: How Network Culture Is Revolutionizing Business.” He adds, “And if you’re management, ask yourself: What walled garden has ever prospered over time?”
Hayes says that social networks effectively disseminate information about industry trends, product announcements, and new talents. He adds, “Your best employees are the ones who are the most connected and most current.”
Block says that social networks’ real value rests in making an added connection that previously was not present, especially if those connections lead to offline partnerships.
Other companies are starting to embrace what would have previously been considered unconventional freedoms. Take Google’s 20-percent time, for example:
We offer our engineers “20-percent time” so that they’re free to work on what they’re really passionate about. Google Suggest, AdSense for Content and Orkut are among the many products of this perk.
“Although I work for an organization that not only understands, but fully supports Social Media participation among its employees, there are still some challenges to overcome. Finding a good balance between daily duties while still being attentive to social media profiles is often difficult. Proper time management skills and an ability to focus are therefore essential. Without them, your employer may consider it all a waste of time.”
So, my friends – of course there are legal and HR implications, but if you are going to give your employees access to the Internet, you’ve got to be prepared of the consequences, and welcome them!
People like to talk about social media sites in terms the amount of traffic sent by getting on the front page, backlinks, profile backlinks, and passing pagerank.
Today, we’re going to have a little fun with it. We’re going to take the web 1.0 metric of time on site and go a little more touchy feely with it for a web 2.0 world. Trust me, this will be fun. Here is a list of my top 5 favorite most addictive sites within social media. Perhaps they aren’t even my favorite, but rather that I can’t seem to get myself off of them
Plurk
There’s a reason that people are taking a long hard look at Plurk, some of them even migrating or at least spending more time there than on Twitter. Two words: Instant gratification. As if Twitter wasn’t instant gratification enough to type in 140 character points and responses, Twitter has fallen from some people’s obsession list as Plurkers seem heavily engaged, providing rapid threaded responses. It isn’t uncommon to see dozens of responses to a Plurk in 15 minutes – something you’ll never see on Twitter unless your name is Guy or Scoble. What’s worse (best?) is that Plurk’s karma, a key factor in its addictiveness, will actually go down if you’re inactive for a while. Oh, and don’t Plurk too much, the safe Plurking habits guide recommends no more than 30 Plurks per day. Brilliant.
Twitter
Once you’ve found interesting people to follow and have a following, Twitter is an awesome place. Also helpful is to be watching some search tools and have a good client (I’m big on using Twitterfox and Hahlo for the iPhone). It’s great for asking questions, looking for resources on a project, and keeping up with what people are doing.
Breaking news can often be found on Twitter as well. And yes, it has been criticized for its uptime performance – the same people that are hitting the refresh button every 2 minutes while Twitter is down Yeah, it’s that addictive.
StumbleUpon
It’s been around considerably longer than many people think. StumbleUpon is one of my favorite sites due to all the great finds I get through it. SU is a true discovery engine, something that if positioned correctly can give traditional search a true run for its money. StumbleUpon is doing something right, and people are taking notice. I’m a big fan of what they have done with SearchReviews (now in Yahoo as well), putting in your friends stumble ratings right on the SERPS.
Facebook
I know what you’re thinking. Facebook is for kids. It’s annoying. It invades my privacy. Say what you will, but with facebook chat, a few addictive apps, and seeing people on there that mainly stay off other social sites (read: have a life off the computer), Facebook is still a daily mainstay for me. It’s a great way to connect with people that you haven’t seen in years, and you can quickly get lost in time through all the possibilities.
Say what you will. Digg has its issues, but for me, it’s still something I’m checking out throughout the day. While Digg has its challenges and critics, it really is a great place to find a wealth of content (and finally has a new comment system). Yes, a lot of it is just funny/linux/apple, but there really is a lot of good stuff.
There are several others that just missed the list for me: Mixx, Reddit, LinkedIn and FriendFeed, just to name a few. Reason is that I’m finding with the demands of my total addict sites, I’m just not spending time on these other sites every day consistently.
Which social sites are you finding the most addictive?
Why haven’t you frontpaged yet? I want to go for a swim already.
The short answer: no.
The longer answer:
So I’ve been out for most of the week on vacation. Which got me to thinking – can you really take a vacation from social media?
I mean, how can you expose yourself to risking all those great tech/news nuggets like WordPress 2.5 Release Candidate?
Once you have social media in your system, it’s hard to step away from all those RSS feeds and social sites.
Especially when most hotels have free wifi (in the USA anyway, thanks for pointing this out, Tim). They’re in on it too. A hotel employee actually asked me if I had wireless, which was pretty amusing. In any case, it’s important to break away from social media from time to time.
Perhaps we take ourselves too seriously in social media. We blog, podcast, Twitter, lifestream, RSS, aggregate, rant, and vote. Does the “outside world” think we are nuts? Probably.
Are we the news source? We break the news. Sometimes we even make the news. Trying to separate the signal from of the noise isn’t easy, and this is what we are tasked to do. So I ask you again, are we the bloggers, the real news source?
All told, it’s good to be back… even though I never really left
To many Internet Marketers,Twitter has become important. Some people may not yet understand, but this may just be part of their journey through the social media learning curve. As with any social media application, site influencers got to where they were by putting in the time to understand the community. Twitter is no exception.
Let’s take a look at 7 Steps that Make Twitter Work:
Step #1. Twitter is more than personal updates. Sure, some people like to put in cat updates or say what they are eating for lunch, but Twitter is much more than that. Blogs used to have much the same stigma pinned on them, but one day the world woke up and understood the power of simple publishing + citizen journalism. Microblogging has reduced the time to market of content down to minutes and seconds, a huge improvement over blogs which brought it down to hours from previous forms of communication.
Twitter is a great place to:
-broadcast breaking / important news
-hire people
-get advice (on just about anything)
-run a poll
-rag on others
-promote yourself
-promote others
Step #2. Now that you have your head on straight, socialize. Chances are, if you participate in the social media community, people you know are already on Twitter. While Twitter doesn’t have the best way in the world to find people, sometimes the best way is to just see who your friend is following.
Step #3. Don’t just sit there, say something. Join the conversation. Without being too noisy, get in there. Nobody is going to ask you to the dance if you are just sitting around. See what people are talking about, jump in with some “@’s” (replies to a user) and perhaps some direct messages too.
Step #4. Now that you’ve said something, quiet down. Like any social media site, know the community and follow its norms.
Step #5. Know the difference between a push vs a pull mechanism. When you post a link to your latest blog post to Twitter, you are doing a push. An action meant to grab the reader. They can ignore it, but people that like what you bring to the table will check you out. Instantly.
RSS on the other hand is a pull. Users will check RSS at their own pace and it will take more time to get buzz around your content.
Step #6. Fine tune, and read what’s out there. Here’s the part where you get to see where others have broken ground already, leaving valuable information for you along the way.
My suggested reads:
-Jeremiah Owyang on how he uses Twitter
-Shana’s awesome post about 26 reasons why I love Twitter
-DoshDosh put together a fine list of 17 ways to use Twitter.
Step #7. Put it all together and measure your results. As the title of the post mentioned, I promised a 438% growth in followers in a 30 day period. Here was my progression:
After looking through this list a few times, I thought that both Twitter addicts and those that may not even use Twitter at all might be left with a few questions. Here’s my attempt to answer a few:
Q: 438% growth doesn’t just magically happen. How did you do it?
A: Well, I’ll tell you:
1 – Followed people I knew
2 – Adjusted my level of noise
3 – Thanked people for following me
4 -Kept the conversation going with those that replied quickly
5 – Instigated a few fights
6 – Chatted with better known people
7 – Unfollowed those that were bothersome / too noisy
8 – Crosslinked on my blog and other social media profiles
9 – Did a bit of brand management / data mining, keeping a keen eye on Tweeterboard stats, Terraminds info, and Tweetstats graphs
10 – Retweeted things that I felt were important that my followers might have missed from my Twitter friends
Q: Ok, so you got some new Twitter followers. If I post a link, maybe I get 5-10 visits to my blog. Why should I care?
A: The reason that you should care isn’t the direct traffic, but rather the indirect influence. If you Tweet a link to a new blog post, people will rush to submit it to social sites. This is changing the “pull” dynamic inherent in RSS (which may become passive for folks that are too busy to keep up on RSS) to a “push” dynamic through Twitter – but to people already interested in you. What’s more is that your followers may see your Tweets as a call to action, and begin to submit / vote for post you may have.
Back in November Mashable presented their Open Web Awards and invited Collective Thoughts to be one of the Judges. The Open Web Awards is the first ever online, open collaborative awards event, to recognize the best online communities representing web 2.0
We would like to anounce the overall “people’s choice” winners.
Greetings all – thought I would start off by setting the record straight and rebut the post from Brian that Twitter is just for useless cat updates. Even Mashable seems to poke fun at my brethren.
The nerve! You’ll find my not so useless Twittering activity here, as I am regarded as a thought leader in feline social media. People and cats alike are attuned to the microblogging that is Twitter.
The concept of Twitter is sound, as are most projects started out by Evan Williams (Blogger, Twitter, Odeo), giving folks the ability to write as a quick stream of thought. It’s all about quick notes to self, dropping subtle hints, and bookmarking.
You can’t write more than 140 characters by design – anything beyond that is a blog post in the works. The thing I like best about Twitter is that it gives the ability to keep direct and constant communication with your friends, blog readers, and customers without needing to divert off focus with your blog.
Twitter might at first be perceived as noise when there is more than enough signal to keep you busy. There’s value in noise. Lots of value – and Twitter is a raw base for doing some very interesting data mining.
If you’re new to Twitter, check out the Newbie’s Guide to Twitter. Once you’re done with that, here are some other helpful pages to help you can acclimated to Twitter:
Welcome to the new wisdom of crowds. Each member of Collective Thoughts is here because not only are they a known or rising star in their own field, but they also have a passion and unique understanding on social media. Together, we make up Collective Thoughts. More
With us today is the Daniel Honigman, part of the social media team that’s responsible for Colonel Tribune, a persona formed for the Chicago Tribune. Thanks for joining us.
“Although I work for an organization that not only understands, but fully supports Social Media participation among its employees, there are still some challenges to overcome. Finding a good balance between daily duties while still being attentive to social media profiles is often difficult. Proper time management skills and an ability to focus are therefore essential. Without them, your employer may consider it all a waste of time.”
There’s a reason that people are taking a long hard look at Plurk, some of them even migrating or at least spending more time there than on Twitter. Two words: Instant gratification. As if Twitter wasn’t instant gratification enough to type in 140 character points and responses, Twitter has fallen from some people’s obsession list as Plurkers seem heavily engaged, providing rapid threaded responses. It isn’t uncommon to see dozens of responses to a Plurk in 15 minutes – something you’ll never see on Twitter unless your name is Guy or Scoble. What’s worse (best?) is that Plurk’s karma, a key factor in its addictiveness, will actually go down if you’re inactive for a while. Oh, and don’t Plurk too much, the 
Once you’ve found interesting people to follow and have a following, Twitter is an awesome place. Also helpful is to be watching some search tools and have a good client (I’m big on using 
