Comments on: Empathy & Social Media – This Combo could be an Online Business Secret Weapon

By: Shana Albert

Shana Albert — Fri, 03 Oct 2008 21:38:52 +0000

@Samir Balwani – “Using your blog to connect with your readers is a major part of why every company should have one.”….. exactly my point. Thanks for the comment, Samir.

@Lenen – I’m so glad you enjoyed the post. Thanks for leaving the comment.

@Webconomist – “I think too that empathy shown through sincerity also provides “evidence” down the road of a company’s desire to engage with clients. Win for everyone.” …. Absolutely!! I couldn’t have said that any better myself. Thanks for the comment, Webconomist and for the write-up on your blog regarding my post.

By: The Social Mediasphere is an Emotional Place

The Social Mediasphere is an Emotional Place — Fri, 03 Oct 2008 20:04:23 +0000

[...] sales or customer service, is one word; emtions. Having read an excellent post today on the Collective Thoughts blog about “empathy” in Social Media engagement, this brought to light the emotional [...]

By: Webconomist

Webconomist — Fri, 03 Oct 2008 12:23:48 +0000

This is one of the best SMedia entries I’ve read in a while. Superb and thanks for sharing!

I think too that empathy shown through sincerity also provides “evidence” down the road of a company’s desire to engage with clients. Win for everyone.

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Wed, 01 Oct 2008 23:44:59 +0000

[...] Empathy & Social Media – This Combo could be an Online Business Secret Weapon [...]

By: Lenen

Lenen — Fri, 19 Sep 2008 09:19:41 +0000

Shana, great article and I think you’re right. We need trust, to define our lives and businesses.

By: 100dollarsdaily

100dollarsdaily — Mon, 15 Sep 2008 17:45:24 +0000

Hi Shana,

Thank you so much for the compliment.
>> You’re welcome!
;o)

Hi samir,

Using your blog to connect with your readers is a major part of why every company should have one.
>> In fact no tool to connect to your audience should be neglect as long as time & money allow you to do so!

AO.

By: Samir Balwani

Samir Balwani — Mon, 15 Sep 2008 16:22:23 +0000

Very compelling concept. It’s true, a blog is integral especially if it can make you more trustworthy. Using your blog to connect with your readers is a major part of why every company should have one.

By: Shana Albert

Shana Albert — Thu, 11 Sep 2008 01:44:24 +0000

@Florida Search – So true!! Thank you…. I’m so glad you enjoyed the post.

@100dollarsdaily – As consumers that is what we want…. want we need. As Business owners we must put ourselves in the consumers shoes. Thank you so much for the compliment.

@Tanner – Yes, it gets forgotten too often, but I believe you are right…. with social media it is going to make business more personal. It is going to build customer/vendor relationships…. bottom line it will build trust.

By: Tanner (does Utah marketing)

Tanner (does Utah marketing) — Wed, 10 Sep 2008 20:01:44 +0000

As always, thanks for sharing your insight Shana. I think that a lot of businesses have forgotten about empathy, but I also think that the internet is opening a lot of eyes (especially with the help of social media).

By: 100dollarsdaily

100dollarsdaily — Wed, 10 Sep 2008 19:38:24 +0000

Yes Shana, you’re so right!

People are looking for someone that listens to their current problem, take time to discuss with them and provide a solution or even better several solutions to chose from.

This is IMO the only way to do affiliation marketing successfully!

To Your Success!
AO.

By: Florida Search Engine Optimization

Florida Search Engine Optimization — Wed, 10 Sep 2008 18:51:51 +0000

Fantastic Post Shana …

without trust the customer will go elsewhere.

Bottom line.

By: Shana Albert

Shana Albert — Wed, 10 Sep 2008 17:46:40 +0000

@Kara – I totally agree…. Sincerity is very important. If you are not sincere your readers and customers will pick up on that and you won’t earn any trust…. and you won’t be deserving of their trust. Thank you so much for reading and leaving a comment.

@Dr. Pete – “…a key component of successful clients is the sincere desire to understand their customers and serve them better.” I could not have said that any better myself. Brilliant. Thank you so much for leaving a comment.

By: Dr. Pete

Dr. Pete — Wed, 10 Sep 2008 15:03:31 +0000

Some great thoughts, and I completely agree. I think the other word you use that is extremely important is “sincerity”. You have to sincerely want to understand your customers, not just trick them by making them feel good. In my own usability work, a key component of successful clients is the sincere desire to understand their customers and serve them better.

By: Kara

Kara — Wed, 10 Sep 2008 13:43:40 +0000

Excellent concept. The important thing about empathy is that it is delivered with sincerity-or else it comes off as more of a manipulative strategy. Great ideas here!